Return & Refund Policy

This Return & Refund Policy applies to all purchases made through DermFriday. We want customers to shop with confidence and understand when returns and refunds are accepted.

1. Return Window

Customers may request a return within 30 days of receiving their product.

2. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused, undamaged, and in its original packaging

  • All labels, seals, and tags must remain intact

  • The item must be in resalable condition

  • Proof of purchase (order number) must be provided

Due to hygiene and safety reasons, opened skincare or personal care products cannot be returned.

3. Non-Returnable Items

Returns may be refused for the following:

  • Opened or used personal care products

  • Items damaged after delivery due to misuse

  • Items returned without authorization or proof of purchase

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include:

  • Your order number

  • Clear photos of the item

  • A description of the issue

Once reviewed, we will provide an appropriate resolution, which may include a replacement or full refund.

5. Return Shipping Costs

  • Change of Mind: Customers are responsible for return shipping costs.

  • Defective or Incorrect Items: DermFriday will cover return shipping costs.

  • Restocking Fees: We do not charge restocking fees.

6. How to Initiate a Return

  1. Request: Email us at info@dermfriday.com with your order number and reason for return.

  2. Authorization: After review, we will provide a Return Authorization and return instructions.

  3. Shipping: Securely package the item and send it to the address provided. We recommend using a trackable shipping service.

  4. Inspection: Once the returned item is received and inspected, we will notify you of the approval status.

7. Refunds

Approved refunds will be issued to the original payment method.

Refunds are typically processed within 7–10 business days after the returned item has been received and inspected. Processing times may vary depending on your payment provider.

8. Order Cancellations

Orders may be cancelled for a full refund before they are shipped.
If the order has already been shipped, the standard return process will apply.

9. Contact Information

  • Company Name: DermFriday

  • Address: M/s. International Hub, having registered office at Shop No. 125, Ghanta Ghar, Near Golden Temple, Amritsar, Punjab – 143001.

  • E-Mail: info@dermfriday.com

  • Phone: +44 7853 738044

Customer Service Opening Hours:

  • Monday to Friday: 9:00 AM – 5:00 PM

  • Saturday and Sunday: Closed

  • Time Zone: (IST) Indian Standard Time

🕒 Response Time: We strive to respond to all inquiries within 24 business hours.