Welcome to DermFriday FAQs. Here you’ll find answers to common questions about our products, orders, shipping, payments, returns, and policies.

We currently ship only within the United Kingdom, and all orders are fulfilled and dispatched from India.

1. Orders & Account

Q1: Do I need an account to place an order?
A: No, creating an account is optional. You may check out as a guest. If you create an account, you are responsible for maintaining the confidentiality of your login details.

Q2: How can I cancel my order?
A: Orders can be canceled before shipment for a full refund. Once shipped, cancellations are no longer possible. Returns must follow our Return & Refund Policy.

Q3: How do I contact customer support?
A: Email us at info@dermfriday.com or call +44 7853 738044.
Support hours: Monday–Friday, 9:00 AM – 5:00 PM (IST).
We respond within 24 business hours.

2. Products & Usage

Q4: Are your skincare products safe?
A: Our products are intended for general cosmetic use. Results may vary depending on individual skin type.

Q5: Should I consult a doctor before use?
A: Yes, if you have sensitive skin, allergies, or medical conditions, consult a qualified healthcare professional before use.

Q6: How can I avoid allergic reactions?
A: Perform a patch test before use. Apply a small amount to your inner arm and wait 24 hours. Discontinue use if irritation occurs.

3. Payments & Pricing

Q7: What payment methods do you accept?
A: We accept PayPal and major credit/debit cards (Visa, Mastercard, American Express, and Discover). All payments are securely processed via PCI-compliant payment providers.

Q8: In which currency are payments processed?
A: All payments are processed in British Pounds (GBP – £).

Q9: Are prices inclusive of taxes?
A: Prices include applicable VAT unless otherwise stated. Any additional charges will be shown at checkout.

4. Shipping

Q10: Where do you ship?
A: We currently ship only within the United Kingdom.

Q11: Where are orders shipped from?
A: All orders are fulfilled and dispatched from India.

Q12: What are your delivery times?
A:

• Economy: 12–18 business days (13–20 total)
• Standard: 8–12 business days (9–14 total)
• Express: 5–8 business days (6–10 total)

Delivery times are estimates and may vary due to customs or courier delays.

Q13: What shipping options are available?
A:

• Economy: £9.99
• Standard: £24.99
• Express: £34.99

Q14: How long does order processing take?
A: Orders are processed within 1–2 business days. Orders placed after 2:00 PM (IST) are processed the next business day.

5. Returns & Refunds

Q15: What is your return window?
A: Returns must be requested within 30 days of delivery.

Q16: Can I return opened products?
A: Opened or used products cannot be returned unless defective.

Q17: Who pays for return shipping?
A:

• Change of mind: Customer pays
• Defective/incorrect items: We cover return shipping

Q18: How long do refunds take?
A: Refunds are issued within 10 business days after approval.

Q19: Do you offer exchanges?
A: Yes, for unused items in original packaging. Contact support to arrange this.

6. Privacy & Security

Q20: Is my personal information safe?
A: Yes. We use SSL encryption and secure payment processing systems.

Q21: Do you sell my personal information?
A: No. We do not sell or rent your personal information.

Q22: How do you use cookies?
A: Cookies help improve your browsing experience and analyze site usage. You can manage cookies in your browser settings.

7. Legal & Policies

Q23: What laws govern your website and purchases?

A: DermFriday is operated from India. All purchases and transactions are governed by the laws of India, and disputes are subject to the jurisdiction of competent courts in Amritsar, Punjab, India. We also serve international customers and comply with applicable consumer protection requirements where required.

Q24: What law governs your website?

A: All website use and transactions are governed by the laws of India.

Q25: Can your policies change?

A: Yes. We may update policies at any time, and changes take effect once published on the website.

Need More Help?

If your question isn’t listed, contact us:

• Company Name: DermFriday

• Address: M/s. International Hub, having registered office at Shop No. 125, Ghanta Ghar, Near Golden Temple, Amritsar, Punjab – 143001.

• E-Mail: info@dermfriday.com

• Phone: +44 7853 738044

Customer Service Opening Hours:

• Monday to Friday: 9:00 AM – 5:00 PM

• Saturday and Sunday: Closed

• Time Zone: (IST) Indian Standard Time

🕒 Response Time: We strive to respond to all inquiries within 24 business hours.