Privacy Policy

Last Updated: July 2026

DermFriday respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you visit https://dermfriday.com, use our services, or make a purchase from our website.

DermFriday operates from India and serves customers in multiple countries. Depending on your location, your personal information may be protected by applicable privacy laws, including the UK GDPR, EU GDPR, and other relevant data protection legislation.

1. Information We Collect

Personal Information

We may collect information that identifies you directly, including:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details and purchase history
  • Customer support communications

Non-Personal Information

We may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage information
  • Referring pages
  • Cookies and similar technologies

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Process payments securely
  • Arrange shipping and delivery
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve website functionality and customer experience
  • Prevent fraud and maintain website security
  • Comply with legal and regulatory obligations
  • Send marketing communications where permitted by law or where consent has been provided

3. Payment Security

Payments are processed through secure, PCI-compliant payment service providers.

DermFriday does not store complete credit card or debit card information on its own servers. Payment information is processed directly by authorized payment providers using secure encryption technologies.

4. Sharing of Information

DermFriday does not sell, rent, or trade customers’ personal information.

We may share personal information only where necessary with trusted third-party service providers, including:

  • Payment processors
  • Shipping and logistics providers
  • Order fulfillment partners
  • Website hosting providers
  • IT and cloud service providers
  • Fraud prevention and security providers
  • Customer support platforms
  • Legal or regulatory authorities where required by applicable law

These providers are authorized to use personal information only as necessary to perform services on our behalf and are expected to maintain appropriate security safeguards.

5. Cookies and Similar Technologies

DermFriday may use cookies, pixels, log files, and similar technologies to improve website functionality, understand how visitors use our website, remember customer preferences, personalize the shopping experience, and support website security and fraud prevention.

These technologies may collect technical information such as:

  • Browser type
  • Device information
  • IP address
  • Operating system
  • Referring pages
  • Website activity and interactions

Customers can usually manage or disable cookies through their browser settings. Please note that disabling certain cookies may affect the functionality and performance of our website.

6. Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, including the UK GDPR, EU GDPR, CCPA/CPRA, and other applicable regulations.

These rights may include the ability to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of personal information
  • Restrict certain processing activities
  • Object to certain uses of personal information
  • Request data portability
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications

We will respond to verified requests in accordance with applicable legal requirements.

7. Children’s Privacy

DermFriday is not directed to children under the age of 13 (or the minimum age required under applicable law), and we do not knowingly collect personal information directly from children.

If we become aware that personal information has been submitted by a child without appropriate parental or legal guardian consent, we will take reasonable steps to delete that information promptly.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Provide products and services
  • Fulfill contractual obligations
  • Comply with legal, tax, accounting, and regulatory requirements
  • Resolve disputes
  • Enforce our agreements

When personal information is no longer required, it is securely deleted or anonymized where appropriate.

9. Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

While we take appropriate measures to protect personal information, no internet transmission or electronic storage system can guarantee absolute security.

10. International Data Processing

DermFriday operates from India while serving customers in multiple countries.

Your personal information may be processed in India and may also be transferred to trusted service providers located in other countries where necessary to provide our services.

Where required by applicable law, we implement reasonable safeguards to help protect personal information during international transfers.

11. How to Submit a Privacy Request

To request access to, correction of, deletion of, or additional information about your personal information, please contact us at info@dermfriday.com using the subject line “Privacy Request.”

Please include:

  • Your full name
  • The email address associated with your order or account
  • Your order number (if applicable)
  • A clear description of your request

For security purposes, we may request additional information to verify your identity before processing your request.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, or applicable laws.

Any updates become effective immediately upon publication on this page. The “Last Updated” date at the top of this policy will indicate when changes were made.

13. Contact Information

  • Company Name: DermFriday

  • Address: M/s. International Hub, having registered office at Shop No. 125, Ghanta Ghar, Near Golden Temple, Amritsar, Punjab – 143001.

  • E-Mail: info@dermfriday.com

  • Phone: +44 7853 738044

Customer Service Opening Hours:

  • Monday to Friday: 9:00 AM – 5:00 PM

  • Saturday and Sunday: Closed

  • Time Zone: (IST) Indian Standard Time

🕒 Response Time: We strive to respond to all inquiries within 24 business hours.