Last Updated: June 2026

At DermFriday, we are committed to providing a transparent and reliable delivery experience. Please review the information below regarding order processing, shipping times, delivery estimates, and international fulfillment.

International Fulfillment Information

DermFriday is operated from India and currently serves customers within the United Kingdom.

All orders are processed, fulfilled, and dispatched from India and delivered to eligible UK addresses through international shipping partners and local delivery carriers.

Customer support and order management are handled from India during our stated business hours. By placing an order, you acknowledge that your purchase will be shipped internationally from India.

1. Shipping Coverage

• We currently ship only within the United Kingdom.
• Orders are fulfilled and dispatched from India.
• Delivery is available only to valid UK residential and business addresses.
• We do not currently ship to PO Boxes, military addresses, or locations outside the United Kingdom.

2. Order Processing

Processing Time: 1–2 business days (Monday–Friday, excluding public holidays)

Order Cut-Off Time: 2:00 PM IST (Indian Standard Time)

Orders placed after the daily cut-off time will be processed on the next business day.

After your order has been dispatched, you will receive a shipping confirmation email containing available tracking information.

3. Shipping Methods & Delivery Estimates

Important Delivery Information

• Delivery estimates are provided for guidance only and are not guaranteed.
• Transit times may be affected by customs processing, carrier delays, weather conditions, public holidays, or periods of unusually high shipping volume.
• Total delivery time includes both order processing and shipping transit time.

4. Shipping Costs

Shipping fees are displayed during checkout before payment is completed.

5. Tracking Information

• Tracking information is provided when available after dispatch.
• Customers will receive tracking details via email.
• If tracking information has not been received within three business days after shipment confirmation, please contact our support team.

6. Customs, Duties & Taxes

Orders are shipped internationally from India to the United Kingdom.

Depending on applicable regulations and shipment value, orders may be subject to:

• Customs duties
• Import taxes
• VAT
• Customs clearance fees
• Other government-imposed charges

These charges are determined by the relevant authorities and are the responsibility of the customer unless otherwise stated at checkout.

DermFriday does not control customs procedures or customs-related fees.

7. Delivery Issues

Delayed Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team for assistance.

Damaged Packages

If visible damage is present upon delivery, please refuse the package where possible and notify us promptly.

If damage is discovered after delivery:

• Contact us within 48 hours of receipt.
• Provide photographs of the package and affected product(s).
• Include your order number and a brief description of the issue.

Lost Packages

If a shipment is confirmed lost by the carrier, DermFriday may offer a replacement or refund in accordance with our Return & Refund Policy.

8. Address Changes & Order Modifications

Customers should carefully review shipping information before placing an order.

• Shipping address changes may only be possible before dispatch.
• Order modifications or cancellations may not be possible once processing has begun.
• Orders that have already been shipped cannot be modified.

For additional information regarding cancellations and returns, please refer to our Return & Refund Policy.

9. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information.

DermFriday is not responsible for delays, failed deliveries, or additional costs resulting from:

• Incorrect addresses
• Incomplete addresses
• Customer-provided errors during checkout

If a shipment is returned due to an address issue, additional shipping charges may apply before reshipment.

10. Contact Information

Company Name: DermFriday

• Address: M/s. International Hub, having registered office at Shop No. 125, Ghanta Ghar, Near Golden Temple, Amritsar, Punjab – 143001.

• E-Mail: info@dermfriday.com

• Phone: +44 7853 738044

Customer Service Opening Hours:

• Monday to Friday: 9:00 AM – 5:00 PM

• Saturday and Sunday: Closed

• Time Zone: (IST) Indian Standard Time

🕒 Response Time: We strive to respond to all inquiries within 24 business hours.