Shipping Policy
Last Updated: January 10, 2026
At DermFriday, we aim to provide a smooth and transparent shopping experience. We currently ship only within the United Kingdom, and all orders are fulfilled and dispatched from India.
1. Shipping Coverage
- We currently ship only within the United Kingdom
- All orders are fulfilled and dispatched from India
- Delivery is available only to valid UK residential and business addresses
2. Order Processing
- Processing Time: 1–2 business days (Monday–Friday, excluding public holidays)
- Order Cut-Off Time: Orders placed after 2:00 PM IST are processed the next business day
- Dispatch Confirmation: A confirmation email is sent once your order has been shipped
- Tracking Updates: Tracking information is provided after dispatch
3. Shipping Options & Delivery Times
| Shipping Method | Transit Time (After Dispatch) | Total Estimated Delivery Time |
|---|---|---|
| Economy | 12–18 business days | 13–20 business days |
| Standard | 8–12 business days | 9–14 business days |
| Express | 5–8 business days | 6–10 business days |
Important Notes:
- Delivery times are estimates and may vary due to customs clearance, courier delays, weather conditions, or peak periods
- Total delivery time includes both processing and transit time
4. Shipping Costs
| Shipping Method | Fee (GBP) |
|---|---|
| Economy | £9.99 |
| Standard | £24.99 |
| Express | £34.99 |
- Shipping fees are clearly displayed at checkout before payment confirmation
5. Carrier Partners & Tracking
- Orders are shipped via trusted international carriers and UK last-mile delivery partners
- Tracking details are sent via email after dispatch
- If tracking information is not received within 3 business days, please contact us
6. Customs, Duties & Taxes
- As orders are shipped internationally from India to the United Kingdom, they may be subject to customs duties, import taxes, or handling fees
- These charges are determined by UK customs authorities and are the responsibility of the customer
7. Delivery Issues
If you experience any issues with your delivery:
- Delayed Orders: Contact us if your order does not arrive within the estimated timeframe
- Damaged Parcels:
- If damage is visible upon delivery, please refuse the parcel where possible
- If damage is discovered after receipt, contact us within 48 hours with photo evidence
- Lost Packages:
- If confirmed lost by the carrier, you may request a replacement or refund in accordance with our Refund & Return Policy
8. Address Changes & Order Modifications
- Changes to shipping address or order details are only possible before dispatch
- Once an order has been processed or shipped, changes or cancellations may not be possible
- For cancellations and returns, please refer to our Refund & Return Policy
9. Contact Information
Company Name: DermFriday
Address: M/s. International Hub, having registered office at Shop No. 125, Ghanta Ghar, Near Golden Temple, Amritsar, Punjab – 143001.
E-Mail: info@dermfriday.com
Phone: +44 7853 738044
Customer Service Opening Hours:
Monday to Friday: 9:00 AM – 5:00 PM
Saturday and Sunday: Closed
Time Zone: (IST) Indian Standard Time
🕒 Response Time: We strive to respond to all inquiries within 24 business hours.