Return & Refund Policy
Last Updated: June 2026
This Return & Refund Policy applies to all purchases made through DermFriday. We aim to ensure a transparent process so customers can shop with confidence.
1. Return Window
Customers may request a return within 30 days of receiving their product.
2. Return Eligibility
To qualify for a return, the item must meet the following conditions:
- Unused, undamaged, and in original packaging
- All labels, seals, and tags must remain intact
- Item must be in resalable condition
- Proof of purchase (order number) is required
⚠️ Due to hygiene and safety reasons, opened skincare or personal care products are not eligible for return.
3. Non-Returnable Items
Returns may be refused in the following cases:
| Reason | Details |
|---|---|
| Opened or used products | Not eligible due to hygiene reasons |
| Damaged after delivery | Due to misuse or improper handling |
| Unauthorized returns | No prior approval or missing proof of purchase |
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Provide:
- Order number
- Clear photos of the item
- Description of the issue
Resolution
After review, we may offer:
- Replacement, or
- Full refund
5. Return Shipping Costs
| Return Reason | Shipping Cost |
|---|---|
| Change of mind | Customer pays return shipping |
| Defective / incorrect item | Covered by DermFriday |
📌 No restocking fees are charged.
6. How to Initiate a Return
Step 1: Request
Email: info@dermfriday.com
Include:
- Order number
- Reason for return
Step 2: Authorization
After review, you will receive:
- Return authorization
- Return instructions
Step 3: Shipping
- Securely package the item
- Use a trackable shipping service
- Send to the provided return address
Step 4: Inspection
Once received, the item will be inspected and you will be notified of approval status.
7. Return Address
Approved returns must be sent to the following address:
Return Address:
M/s. International Hub
Shop No. 125, Ghanta Ghar
Near Golden Temple
Amritsar, Punjab – 143001
India
📌 Important Instructions:
- Do not send any item before receiving return authorization from our support team.
- Returns sent without approval may be refused or delayed.
- Customers must include their order number inside the package for identification.
In rare cases where a different fulfillment facility is required, our support team may provide an alternative return address after review.
8. Refunds
| Step | Details |
|---|---|
| Approval | Refund issued after inspection |
| Refund Method | Original payment method |
| Processing Time | 7–10 business days |
| Provider Delay | May vary by bank/payment provider |
9. Order Cancellations
| Condition | Policy |
|---|---|
| Before shipment | Full refund available |
| After shipment | Standard return process applies |
10. Contact Information
Company Name: DermFriday
Address: M/s. International Hub, having registered office at Shop No. 125, Ghanta Ghar, Near Golden Temple, Amritsar, Punjab – 143001.
E-Mail: info@dermfriday.com
Phone: +44 7853 738044
Customer Service Opening Hours:
Monday to Friday: 9:00 AM – 5:00 PM
Saturday and Sunday: Closed
Time Zone: (IST) Indian Standard Time
🕒 Response Time: We strive to respond to all inquiries within 24 business hours.